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At Arte Visio, we are committed to ensuring that you have a satisfying shopping experience. We understand that there may be instances where you receive the wrong items or products that are damaged during delivery. We have established a straightforward return and refund policy to address such situations.

1. Eligibility for Returns and Refunds:

We accept returns and offer refunds for the following circumstances:

Please note that returns and refunds are only applicable within 5 days of the delivery date. We encourage you to inspect your order as soon as it arrives to ensure it meets your expectations.

2. Return Process:

To initiate a return, please follow these steps:

3. Return Conditions:

To be eligible for a return and refund, please ensure that:

4. Refund Process:

Upon receiving the returned item and verifying that it meets the return conditions, we will initiate the refund process. The refund will be issued through the same payment method you used for your purchase.

5. Refund Timeframe:

Please allow up to 10 business days from the date we receive the returned item for the refund to be processed. The exact time it takes for the refunded amount to reflect in your account may vary based on your payment method and financial institution.