At Arte Visio, we are committed to ensuring that you have a satisfying shopping experience. We understand that there may be instances where you receive the wrong items or products that are damaged during delivery. We have established a straightforward return and refund policy to address such situations.

1. Eligibility for Returns and Refunds:

We accept returns and offer refunds for the following circumstances:

• Wrong Items: If you receive an incorrect product that is different from what you ordered.

• Damaged Items: If the item you receive is broken or damaged during delivery.

Please note that returns and refunds are only applicable within 5 days of the delivery date. We encourage you to inspect your order as soon as it arrives to ensure it meets your expectations.

2. Return Process:

To initiate a return, please follow these steps:

• Contact our customer support team within the stipulated 5-day period from the delivery date. You can reach us via email or by phone given at contact page.

• Provide the following information in your request:

  • Order number
  • Description of the issue (wrong item received or item damaged)
  • Clear and detailed images of the item in question (if applicable)

• Our customer support team will guide you through the return process, which may include providing a return shipping label.

3. Return Conditions:

To be eligible for a return and refund, please ensure that:

• The item is in its original condition, unaltered, and with all original packaging.

• You follow the return instructions provided by our customer support team.

4. Refund Process:

Upon receiving the returned item and verifying that it meets the return conditions, we will initiate the refund process. The refund will be issued through the same payment method you used for your purchase.

5. Refund Timeframe:

Please allow up to 10 business days from the date we receive the returned item for the refund to be processed. The exact time it takes for the refunded amount to reflect in your account may vary based on your payment method and financial institution.